Shipping & Returns
Shiping Policy
Shipping Methods
We offer several shipping options to meet your needs, including ground, sea freight, and air freight.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Costs
Shipping fees are calculated based on the order weight, selected shipping method, and destination. You can view the exact shipping cost at checkout.
Delivery Time
Delivery timelines vary by method and destination:
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Air freight: typically 7–14 days
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Sea freight: typically 4–6 weeks
Customs & Duties
For international shipments, customs duties, taxes, or other import fees may apply. These charges are not included in shipping fees and are the responsibility of the recipient.
Shipping Damage or Loss
If your order arrives damaged or is lost in transit, please contact us promptly in 14 days. We will work with the carrier to resolve the issue and arrange a replacement or refund as quickly as possible.
Return & Exchange Policy
Because our products are made to order, we’re unable to accept returns or exchanges. Each piece is customized to your specifications, which means it can’t be resold. We truly appreciate your understanding.
