SHIPPING & RETURNS
SHIPPING POLICY
Shipping Methods:
We offer various shipping methods to suit your needs, including ground shipping, sea freight, and air freight.
Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Costs:
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. You can view the shipping costs for your order during the checkout process.
Delivery Time:
Delivery times vary depending on the shipping method selected and your location. Standard air freight shipping typically takes 7-14 business days, sea freight typically takes 4-6 weeks.
Customs and Duties:
For international orders, please be aware that you may be responsible for customs duties, taxes, or other fees imposed by your country's customs department. These fees are not included in the shipping charges and are the responsibility of the recipient.
Shipping Damage or Loss:
In the rare event that your order is damaged during shipping or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.
Contact Information:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team.
RETURN & EXCHANGE POLICY
Due to the customized nature of our products, we regret to inform you that we are unable to offer returns or exchanges. Each product is tailored specifically to your requirements, making it unsuitable for resale. We appreciate your understanding in this matter.